Privacy Policy
Introduction
Lynne Gardner Hypnotherapy ("we", "us", "our") is committed to protecting your personal information and handling it with care, respect and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make an enquiry, purchase a hypnosis recording, or engage us for online hypnotherapy sessions.
What personal information we collect
We may collect personal information including:
- Your name, email address and phone number
- Information you provide in an enquiry or contact form
- Details about what you would like support with
- Information shared during a consultation or hypnotherapy session, which may include health-related and sensitive information
We only collect information that is reasonably necessary to provide the services you have requested.
Sensitive information
In the course of providing hypnotherapy services, we may collect information relating to your mental health, emotional wellbeing, habits or personal history. This is considered sensitive information under the Privacy Act 1988.
We will only collect sensitive information with your consent, and we handle it with the utmost care and confidentiality. It will not be shared with any third party except where required by law or where you have given explicit consent.
How we collect your personal information
We collect personal information in the following ways:
- When you complete an enquiry or contact form on our website
- When you contact us by phone or email
- When you book a consultation through our online booking system (Calendly)
- When you purchase a hypnosis recording through our recordings platform (Hypnoflow)
- During consultations and hypnotherapy sessions
Why we collect your personal information
We collect, hold and use your personal information to:
- Respond to your enquiries and provide requested information
- Deliver online hypnotherapy sessions and associated support
- Provide access to hypnosis recordings you have purchased
- Send appointment confirmations, reminders and follow-up communications
- Improve the quality of our services
- Comply with any legal obligations
If you choose not to provide certain information, we may not be able to deliver the services you have requested.
How we use and share your information
We do not sell, rent or trade your personal information to third parties.
We may share your information only in the following circumstances:
- With trusted service providers who help us operate our business (such as our website platform, booking system and recording platform), who are required to handle your information in accordance with Australian privacy laws
- Where you have given your explicit consent
- Where required or authorised by law
The third-party platforms we use include:
- Webflow — website hosting and form submissions
- Calendly — online appointment booking
- Hypnoflow — hypnosis recording sales and delivery
Each of these platforms operates under their own privacy policies. We encourage you to review them if you have specific concerns.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Information shared during sessions and via our contact forms is treated with strict confidentiality.
Personal information is retained only for as long as it is needed to provide services or meet our legal obligations. When it is no longer required, we take steps to securely destroy or de-identify it.
Marketing communications
We may occasionally send you service-related communications relevant to your enquiry or sessions. We will not send unsolicited marketing material without your consent, and you may opt out of any communications at any time by contacting us directly.
Accessing and correcting your information
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.
Cookies and website analytics
Our website may use cookies and analytics tools to understand how visitors interact with the site. Information collected may include pages visited, time spent on the site, browser type and general location. This data is used to improve our website and is not linked to individual identities.
You can disable cookies in your browser settings, although this may affect some website functionality.
Links to external websites
Our website contains links to third-party platforms (such as Calendly and Hypnoflow). These sites are governed by their own privacy policies. We are not responsible for the privacy practices of external websites and encourage you to review their policies directly.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The most current version will always be available on our website.
Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance. We take all privacy matters seriously and will respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):"
Website: www.oaic.gov.au
Phone: 1300 363 992
Contact us
Lynne Gardner Hypnotherapy
Corporate House Greenslopes
138 Juliette Street
Greenslopes QLD 4120
Phone: 0434 090 991
Start with the support that feels right for you
Whether you are interested in a recording, one-to-one online hypnotherapy, or you are not sure where to begin, you can send Lynne a message and she will guide you through the next step.
